Extra charges : waiting time : every 15 min and there after £10 . ( DRIVER HAS RIGHT TO DRIVE OFF)
Cancellation : Without notice : Driver has right to charge you location charge if you said you don't need the taxi last minute.
Booking times : We are usually on time or before the time of booking ,how ever any accident road closure sickness we usually call our customers in advance to let them know about their journey time and price . Accounts : Account journeys only dealt with ref. companies and individuals
Card payments : Over the phone payment has %10 surcharge and in car chip and pin has %5 surcharge
Assaults on drivers and operators : We are recording all our calls and tracking all our taxis for business purposes any assault to any drivers will be reported to local authorities and driver has right to refuse the journey.
Taxi meters : All our taxi meters based on local New forest district council authorities where there are price changes on early mornings and late night T1,T2,T3 Our prices changes depending on pick up time ,date
Location charges : New Forest location charges applies such as Beaulieu to Beaulieu -Lyndhurst to Lyndhurst depends on locations we provide fix prices due to dead milage in the New Forest.
Waiting time : if you kept the driver waiting over your booking time after 10 min. waiting charge will apply and driver has right to drive off and you will loose your booking with us unfortunately some locations we can not send you a taxi back less than half an hour.
Prices : We are a taxi company all our taxis fitted with taximeters ,simply at the end of the journey you will have to pay the meter price! Price enquiries : if a telephonist gave you a price which means estimated price could be £2 less or more £5 less or more depends on the milage,time prices are changes over the meter.
Pets : We regret we love the pets (dogs) We can not allow dogs to our taxis (only lap dogs if well behaved)
Pick up -Drop off : Dear customer our drivers will only pick you up and drop off where it's safe to be. Your safety is our priority
School contracts : DBS drivers available at all the time. (Hampshire County Council approved)
Wheelchair accessible vehicles : We regret we do not do anymore wheelchair accessible vehicles.
Group bookings : Payment advance required or a deposit required for over 6 people taxi bookings.